Illustrative mockup
The first release focused on transparency. Customers needed a reliable place to view their complete insurance history and the practical details of their policies and coverage.
Although the portal was read-only at this stage, it established a secure foundation and reduced dependency on advisor contact for basic information.
Once the foundation was stable, Qualifast extended the extranet so customers could act, not only view.
Policyholders could raise claims through the portal and follow progress through each stage, improving visibility while reducing support load.
The next release allowed customers to buy car insurance entirely online.
Qualifast built the journey from questionnaire and real-time pricing to electronic document signing and payment of the first premium, integrating several external providers into one smooth flow.
The purchase journey brought together:
A vehicle and driver questionnaireReal-time pricing of coverage optionsElectronic document signingPayment of the first premiumSeveral external providers in one flow
Illustrative mockupBuilding every insurance product by hand would not scale.
Qualifast reworked screens and flows so new products could be launched from backend configuration rather than new custom frontend code.
The configurable architecture supported:
Dynamic screens and flowsReusable customer journeysNew product setup through configurationA wide range of insurance offeringsOnce the platform was live and proven, Qualifast focused on making the client team self-sufficient.
The handover covered the codebase, architecture, product configuration model, release context, and how to extend the extranet independently.
The project is shown anonymously because of confidentiality requirements around the client relationship and product details.
WE 